Legal

Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us. This includes:

  • Name, email address, and password
  • Billing and shipping addresses
  • Payment information (processed securely by Stripe — we never store card numbers)
  • Order history and preferences
  • Communications you send us

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications (only with your consent)
  • Improve our products and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

3. Cookies

We use essential cookies to keep you logged in and remember your cart. We also use analytics cookies (with your consent) to understand how visitors use our site. You can disable non-essential cookies in your browser settings at any time.

4. Data Sharing

We do not sell your personal data. We share information only with:

  • Payment processors (Stripe) for secure payment handling
  • Shipping carriers to deliver your orders
  • Email providers for transactional communications
  • Cloud storage (Cloudinary) for product imagery
  • Legal authorities when required by law

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Data portability

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and secure token authentication. However, no method of transmission over the internet is 100% secure.

8. Contact Us

For privacy-related enquiries, please contact us at privacy@veleurnoir.com or visit our contact page.